FAQ

  

1. Where does Eyelash Addict ship to?

Eyelash addict ships WORLD WIDE. You are responsible for any customs or duty charges your country charges.


2. When will my order ship?

Orders placed after 9 am Monday, Tuesday or Wednesday will ship within 24 to 48 hours. If your order is placed on Thursday, Friday or the weekend your order will Ship the following Monday, or Tuesday if Monday is a holiday.


3. Why does it take so long for my order to ship?

Because the adhesive is heat sensitive all orders placed Thursday, Friday or on the weekend will ship on the Monday. We do not want the adhesive sitting in a shipping facility over the weekend with the ice packs melting. 


4. Will my order be shipped with Ice Packs?

Yes your order will be shipped with ice packs to protect the adhesive in the summer and also in the winter if you live somewhere that it is hot year round.


5. What payment types do you accept?

 Payment can be made by PayPal or Credit cards 


6. Do you Sell my email address?

 Your Security and Privacy is very important to us we never sell your email address or any personal information. 


7. Will I be charged tax on my order?

 EYELASH ADDICT LTD. charges sales tax for merchandise ordered on this Web site based on the applicable sales tax rate and the location to which the order is being shipped. 


8. Can I pay in Canadian Funds?

 Yes you can pay in Canadian Funds

Click here to find out how


9. If I choose pickup in Salon how soon after I order can I pick it up? 

Your order will be ready in 48 business hours. Our hours are 9 am to 4 pm Monday to Friday.  We are closed Weekends and Holidays.